“When customers get the help and issue resolution they seek, satisfaction, loyalty, and increased spending tend to follow.”
~ Dan Gingiss
Did you know that if your restaurant gets bad reviews, it can be a huge turn-off to customers? That's why it is important that you work hard to improve the overall quality of your restaurant and get better customer reviews.
It’s also important to know that a good rating does not guarantee a visit from a new customer unless it is backed by a good number of reviews. So, if you have a 5-star rating but only a handful of reviews, people may be skeptical about whether or not they should give your restaurant a try. This is why it's crucial to focus not only on maintaining a high rating but also on increasing the number of reviews on these platforms.
In this blog, we'll be sharing some expert tips on how to boost your ratings and reviews on platforms like Google,Zomato, andSwiggy. By implementing these strategies, you can ensure that your online presence accurately reflects the quality of your business and attract more customers to your doorstep. So, let's get started!
Tips To Increase Rating And Reviews On Google, Zomato, Swiggy, Etc
Attracting customers to your establishment can be tiresome. And having a low rating online does not help.
To make work easier for you, we are going to let you in on some of the tips and tricks that will help you boost your ratings and reviews. By implementing these strategies, you can improve youronline reputation, and ensure that your business reflects the quality of your food and services.
1. Focus on Customer Satisfaction
To earn top ratings and reviews on Google, Zomato, and Swiggy, your restaurant must provide astandout guest experience. This involves everything from impeccable sanitization practices to serving high-quality cuisine and providing warm and welcoming hospitality.
To achieve this, it's important to keep a close eye on youronline reviewsand understand what your past customers are saying about their experiences with your restaurant.
Identify common areasof concern andtake actionto address them, whether that means updating your menu, improving your service, or enhancing your overall atmosphere. At the heart of it all, make sure your guests feel valued and appreciated.
2. Ask For Reviews Face To Face
One of the most effective ways to get reviews for your restaurant is also the simplest: ask your customers to leave a rating or a review on platforms like Google or others before they leave your premises.
To do this, it's crucial to train your staff to engage infriendly conversations with customersand ask about their experience, followed by a polite request to leave a rating on their platform of choice.
To further facilitate the process, consider placing aQR codethat leads directly to the review section of your page. This saves your customers the trouble of searching for your restaurant online and allows them to quickly leave a review while the experience is still fresh in their minds.
3. Manage Negative Reviews With Professionalism
One of the most crucial aspects of managing yourrestaurant's online reputationis responding to customer feedback. While it's certainly satisfying to reply to positive reviews and show gratitude, it's equally important - if not more so - to handle negative reviews with professionalism and grace.
When responding to negative reviews, it's essential to convey to your customers that youappreciate their feedbackand are committed to addressing their concerns.By respondingin a timely, empathetic, and solutions-oriented manner, you can not only show your customers that you value their opinions but also demonstrate your dedication to improving their experience.
Furthermore, by beingquick to respondto negative feedback, you can also demonstrate to potential customers that you take feedback seriously and are committed to providing excellent service.
4. Creative Incentives to Boost Your Ratings
To boost the number of reviews you receive, offering incentives to your customers can be a great way. If a customer leaves a negative review, consider offering them a complimentary dish or free drinks on their next visit. This not only shows that you value their feedback but alsogives them the incentive to returnand give your restaurant another chance.
On the other hand, for satisfied customers, offering a discount on their total bill, coupons, or other incentives can encourage them to leave a review and even revisit your restaurant. By showing yourappreciation for their positive experience, you can build customer loyalty and increase the likelihood of repeat visits.
5. Keep the Conversation Going via Email and Beyond
One effective way to get more reviews for your restaurant is byfollowing up with your customersafter they’ve ordered. You can do thisthrough email or SMS, but make sure to keep the message simple and clear, without being pushy or demanding. Let your customers know that you value their feedback and that their opinion matters to you.
When it comes to happy customers, you may be surprised at how willing they are to leave a positive review. So don't hesitate to ask them for their opinion, and make it easy for them to leave a review by providing a direct link to your review page.
Top 5 Review Management Tools To Boost Your Restaurant Ratings
Rannkly is comprehensivereview management softwarethat helps businesses in managing to manage and improve their online reputation by monitoring, analyzing, and responding to customer reviews across various review platforms.
With Rannkly, restaurants can run campaigns across multiple communication channels, including WhatsApp, SMS, and Email, and track the performance of those campaigns from a single platform.
Furthermore, Rannkly offers valuable insights into customer feedback, such as trending keywords in reviews, customer sentiments, etc. helping businesses identify areas for improvement and take necessary action.
Rannkly’s WhatsApp solution allows customers to easily leave a review with a single scan of a QR code while also providing the restaurants with valuable contact information of customers that can be used for future marketing efforts.
BirdEye is a reputation management platform that helps businesses in managing their online reputation, improve customer experience, and drive more positive reviews. BirdEye has a suite of tools and features that can help restaurants increase their ratings and reviews.
With BirdEye, restaurants can send automated review requests to customers through different channels such as email, SMS, and more. BirdEye's platform also makes it easy for restaurants to monitor their online reviews and respond to customers across various platforms like Google, Yelp, TripAdvisor, and more.
Additionally, restaurants can also analyze the sentiments of customers allowing them to identify areas of improvement and take action to address customer concerns.
ReviewTrackers is an online reputation management tool that simplifies the process of managing and monitoring customer reviews from various review sites to enhance a restaurant's ratings and reviews.
With ReviewTrackers, restaurant owners can effortlessly track their reviews, identify areas for improvement, and respond to customer feedback promptly and efficiently. By doing so, they can strengthen customer loyalty and enhance the restaurant's overall reputation, leading to a boost in ratings and reviews.
Podium is a review management tool that simplifies the process of review generation by utilizing text messages. Podium integrates online reviews of businesses in a single dashboard ensuring simple review monitoring and management.
For restaurant owners, Podium offers an efficient way to invite customers to provide feedback through multiple messaging platforms like email, text messages, and others. This helps to encourage customers to leave more reviews, which in turn, can help improve the restaurant's online reputation.
BrightLocal is a reputation management software that helps local businesses easily track, monitor, and analyze their reviews from various rating platforms all in one place. This allows restaurants to quickly respond to both positive and negative reviews, improving customer satisfaction and building trust.
BrightLocal also enables restaurants to request and generate more reviews from their customers helping in boosting the number of positive reviews and improving the overall reputation and visibility of the restaurant.
- Providing a standout guest experiencecan go a long way in terms of ensuring that customers have a memorable dining experience and are more likely to return. Focus on customer satisfaction and address areas of concern to improve the overall atmosphere, service, and menu.
- Ask for reviews face-to-faceand facilitate the process by placing a QR code that leads directly to the review section of your page.
- Respond to negative reviewswith professionalism and grace, convey your dedication to addressing their concerns, and demonstrate your commitment to providing excellent service.
- Offer creative incentivesto boost ratings, such as complimentary dishes or free drinks for negative reviews and discounts or coupons for positive reviews.
- Follow up with customersvia email or SMS and provide a direct link to your review page to ask for their opinion and make it easy for them to leave a review.
- Harness the power of online reputation management toolsto manage reviews, run campaigns, handle negative feedback, gain valuable insights into your customer's experiences, identify areas that need improvement, and enhance your online presence and customer loyalty.